Posts Tagged ‘product changes’

IMPORTANT - Primus Saver New Products - Live tomorrow

Written by Chris on . Posted in Affiliate Window, Network, News, Offers/Promotions, Product Launches, Promotion Type, Regions, Sector, Telecoms, Telecoms, UK, Update Type, Updates

Hi,

Just a reminder that the Primus Saver product changes on Phone & Broadband and credit check policy, will be live from tomorrow, Friday 1st of August 2014. We will be launching two new products to go with the current Unlimited Saver product, see below for details or check out the products on the test page here

The changes will see:

  • Withdrawal of £1.20 20GB Phone & Broadband Package
  • Temporary withdrawal of Fibre-Optic Packages
  • Introduction of Credit Checks
  • Intorduction of 2 new Unlimited phone & broadband packages

If you missed it, please read this post as to the reasons behind these changes. Please prepare your site(s) and remove the £1.20 offer and fibre offers as of tomorrow for 9am. Your links will still go to the same site but if you were deep linking to products you may have to change them tomorrow. We will drop an email round once it's live.

New Products (links go to the test page please do not use for deep links)

Unlimited Broadband Basic - £2.50 per month (£14.90 p/m line rental)

Our no frill package at only £2.50 per month still includes no download or data limits, free router, free activation but has no free calls. Perfect for those who don't use their home phone for outgoing calls.

Unlimited Broadband Saver - £2 per month for the first 6 months (£4 p/m after) £14.90 p/m line rental

We have kept our most popular selling product the Unlimited Saver from £2 per month. It has no data limits, free router and activation but also includes free evening and weekend calls. This is our best selling package with the £4 per month cost halved to £2 per month for the first 6 months.

Unlimited Broadband Max - £2 per month for the first 6 months (£4 p/m after) £15.40 p/m line rental plus £3 per month for calls

This is our brand new Anytime Calls Package for those who want to enjoy free anytime calls for only £3 per month extra. That's a fixed cost for all calls day or night. Perfect for those who still use their landline a lot. It still comes with all the same offers as the others, free router, free activation and unlimited data it has the added bonus of anytime calls for just £3 per month.

Please note all Business products, including Fibre-Optic ones, will continue the same as before.

If you have any questions, or problems then please get in touch. We will be sending out another email shortly with full details on the new products.

Thanks,

Chris & the Primus Saver Team
cbrown@newcalltelecom.co.uk

Important - Primus Saver Credit Check & Product Changes

Written by Chris on . Posted in Business Services (B2B), Computers & Software, News, Policy Updates, Telecoms, Update Type

Introduction of Credit Checks

From 1st August 2014 Primus Saver will be introducing credit checks on all customer orders to help us improve the quality of new customers. The checks will be performed as part of the signup process for all new customers and will provide a clear and instantaneous feed to the sales portal, offering the customer a definitive yes/no response.

In addition, any agents operating call centre functions for inbound or outbound sale activity will be supplied with new mandatory script that includes the credit check wording to be used for all sales going forward. This script insert will be supplied by 28th July.

An overview of our new Credit Check policy can be viewed on our website: click here to view the document, which will be shown to customers.

Withdrawal of £1.20 20GB Phone & Broadband Package

Primus Saver has been reviewing its portfolio of Phone & Broadband products, whilst researching carefully into which products perform best in today’s market. In recent times, there has been a move away from Capped Data products, such as 20GB, 40GB limits, to totally Unlimited Broadband, which gives the customer alleviation from any danger of going over their data allowance and incurring further costs.

With the above in mind Primus Saver will be removing its £1.20 Phone & Broadband Special Offer from the 1st August 2014.

The offer, which includes a 20GB data limit, now accounts for a very small percentage of customer orders and will thereafter be replaced with two new Unlimited Data packages in the near future (details to follow in last week of July). This is good news as consumer data consumption continues to grow year on year so the new unlimited packages will help meet ongoing customer data requirements.

Temporary withdrawal of Fibre-Optic Packages

After careful consideration Primus Saver will be removing its up to 38Mb and 76Mb Fibre-Optic Broadband products from sale for a short period of time (likely 3 months), due in part to low demand seen throughout the industry and also to allow for introduction of revised pricing later this year when new wholesale pricing becomes available to the industry.

All Fibre-Optic Broadband Products will be withdrawn at the same time as the £1.20 Phone & Broadband Offer from the 1st August 2014.

Please note all Business products, including Fibre-Optic, will continue the same as before.

If you have any questions, or problems then please get in touch. We will be sending out another email shortly with full details on the new products.

Thanks,

Chris & the Primus Saver Team
cbrown@newcalltelecom.co.uk